News




Let Us Keep Your Items Safe While Going Through TSA Security


August 17, 2020

While air travel is still challenging at this time, there are things that can be done to make your journey easier. That’s where Air General Traveler Services can help. Our Greeters stay up to date on the latest airport changes and restrictions and they do everything to make your travel easier from knowing if there is a lounge open in your particular terminal, finding  available food options and having amenities on hand for you to use. These amenities include individual hand sanitizer wipes, disposable foot socks (so you don’t need to walk through security barefoot if you must remove your shoes) and reusable bags to protect your carry-on items as they go through the TSA process.

“Plastic trays at airport security have more respiratory viruses than public toilets” according to recently published research. Testing determined that security trays were found to pose the highest potential risk of viral contamination at airports. According to the study, as the trays are used by virtually all passengers, “they have the potential to be especially problematic if a severe pathogen with an indirect transmission mechanism were to pose a threat for international spread.”

Since we don’t know if the security trays are not routinely disinfected, our Greeters will supply you with complimentary disposable linen bags into which you can place your large purse or briefcase, or smaller bags into which you can empty your pocket items thus avoiding any of your belongings touching the tray surfaces. Simply dispose of the bag after completion of security formalities.

Let Air General Traveler Services Greeters help you travel as safely and hygienically as possible!  Contact us to arrange dedicated and personalized traveler assistance.

Air General Greeters are in full compliance with all Covid-19 safety guidance. Our air and land travel concierge agents wear masks, follow health, hygiene and distancing protocols and scope out amenities in advance of passenger arrival at the airport or train station. We provide passengers with meet and greet travel concierge services for a “touchless experience” to the extent possible.


A French-flavored Vacation in New Orleans

New Orleans
August 5, 2020

France may have been on your radar for this year’s summer vacation, but due to the Covid-19 travel restrictions, that is not possible. Why not travel to New Orleans for a French flavored vacation? Air General Travel Services operates at Louis Armstrong International Airport and our Greeters are waiting to assist you through all airport formalities, making the journey through the airport as “touchless” as possible.  We can also help with bookings for cars, restaurants, and escort you to wherever you want to go. There are restrictions, but as long as you follow the rules you can enjoy all the New Orleans has to offer. Restaurants and cafes are open:

Café du Monde, 800 Decatur Street, the place to go for coffee and beignets, is open 24 hours.
Broussard’s, 819 Conti Street, French-Creole cuisine, for brunch or dinner.
Museums, and other indoor attractions are open, with limited capacity and staggered reservations.
The Presbytere, 751 Chartres Street, an architecturally important building in the French Quarter.

The New Orleans Jazz Museum, 400 Esplanade Avenue, dedicated to preserving and celebrating the history of jazz music.

Walking and bike tours are available, but limited to 14 people so reservations are highly recommended. Outdoor live music is permitted with the gathering limited to 50 people.

Jackson Square, facing the Mississippi River and surrounded by historical buildings, is a place to gather and enjoy the open-air artist colony.

Enjoy a visit to New Orleans and remember to follow all the safety guidelines, wear a mask, wash your hands frequently and maintain social distancing.

Let Air General Traveler Services Greeters help you navigate the airport safely and as hygienically as possible!  Contact us to arrange dedicated and personalized traveler assistance.

Air General Greeters are in full compliance with all Covid19 safety guidance. Our air and land travel concierge agents wear masks, follow health, hygiene and distancing protocols and scope out amenities in advance of passenger arrival at the airport or train station. We provide passengers with meet and greet travel concierge services for a “touchless experience” to the extent possible.


Reducing Risks During of Summer Holiday Travel

The July 4th weekend celebrations were tempered by the lessons learned from Covid-19 compliance challenges we experienced during the Memorial Day weekend activities. This holiday weekend seemed to usher in a new dynamic for beaches, parks, bars, outdoor clubs, restaurants and travel with mixed messages from community leaders. Airlines began to focus on adding more flights both domestically and internationally; some started filling all seats on planes.

Aids to safe travel provided by our Greeters

The holiday uptick in the passenger activity at Newark (EWR) airport, a key international travel hub in the New York region, was partially the result of some international flights being allowed to depart for the first time in month. Some flights required the aid of foreign consulate officials verifying Covid-19 test results, nurses taking temperatures and special transit entry authorization for certain countries before passengers are allowed to complete check in.

As travel continues to evolve during the remainder of this summer season, please remember to seek the latest information from the CDC and to refer to the various travel advisories from local and international organizations such as AAA, the airlines, municipal websites, Consulate or Embassy websites and the State Department. Continue to follow guidelines like wearing a face mask in public places, practicing proper hygiene by washing hands frequently and using sanitizer and keeping six feet apart when communicating or waiting in line for various services. Enjoy the remainder of the summer; it’s never too early to plan a safe and fun-filled Labor Day weekend for you and your friends & family. If you choose to travel by train or by air, let us help you with greeter service & travel aids! Happy Safe Summer Fun!

Let Air General Traveler Services Greeters help you travel as safely and hygienically as possible!  Contact us to arrange dedicated and personalized traveler assistance.

Air General Greeters are in full compliance with all Covid-19 safety guidance. Our air and land travel concierge agents wear masks, follow health, hygiene and distancing protocols and scope out amenities in advance of passenger arrival at the airport or train station. We provide passengers with meet and greet travel concierge services for a “touchless experience” to the extent possible.


Safety Features

June 30, 2020

The European Union will continue to bar Americans from traveling to its member states when they open their borders on July 1 as US coronavirus cases are on the rise again. Exceptions will be granted for essential workers, including healthcare workers, diplomats, and others. If you are planning a trip to Europe please check ahead to make sure that you will not be turned away.
Thermal screening is being trialed in Terminal 2 at London’s Heathrow Airport. Perspex barriers have been erected in some airports and new Apps for passengers to order food and other services at airports are being introduced all the time.

Air General is distributing our personal protection packs to our Greeters at busy airports including foot socks (to avoid walking on the bare floor if you must remove your shoes at the security checkpoint), individual hand sanitizer packs, and disposable bags in which to place your cabin baggage to avoid germs in security bins. Our Greeters will always display the core values of Air General:  Respect, Integrity, Service and Excellence. Wear your mask at the airport; remember that you are permitted to carry liquid hand sanitizer through security in larger amounts now to allow for frequent use throughout your journey. Once on board, sanitize your seat area including the food tray and entertainment control panels, minimize your movements around the cabin and set the individual air flow valve to blow directly on you, which may help to keep virus germs away from your face. Travel safely!

Let Air General Traveler Services Greeters help you travel as safely and hygienically as possible!  Contact us to arrange dedicated and personalized traveler assistance.

Air General Greeters are in full compliance with all Covid-19 safety guidance. Our air and land travel concierge agents wear masks, follow health, hygiene and distancing protocols and scope out amenities in advance of passenger arrival at the airport or train station. We provide passengers with meet and greet travel concierge services for a “touchless experience” to the extent possible.


How to Travel Safely in our New Environment

June 24, 2020

As air travel continues to resume in the U.S. and worldwide, Air General Traveler Services remains committed to providing a “touchless” experience for our passengers to the extent possible.

Although the FAA has not mandated the use of protective face coverings during flights, individual airlines are issuing guidelines for passengers. Some airlines such as American, United and Delta are now requiring passengers to wear face coverings during their flights. Certain airports are requiring that face masks be worn in the terminals, and the rules for going through TSA security have been adjusted to require less touching of document. Our Greeters will make every attempt to inform the passengers prior to their flights of any restrictions that are in place at their location.

We highly recommend to our passengers that they follow the Center for Disease Control guidance on travel.

This information is updated daily so we would advise that you check with your Air Carrier and the CDC immediately before commencing travel. Air General Greeters will wear face masks, report their health status prior to arriving at the airport or train station, and will provide hand sanitizers or guide you to hand sanitizer stations.

Let Air General Traveler Services Greeters help you travel as safely and hygienically as possible!  Contact us to arrange dedicated and personalized traveler assistance.

Air General Greeters are in full compliance with all Covid-19 safety guidance. Our air and land travel concierge agents wear masks, follow health, hygiene and distancing protocols and scope out amenities in advance of passenger arrival at the airport or train station. We provide passengers with meet and greet travel concierge services for a “touchless experience” to the extent possible.