Janet Danker has been a Greeter representing the Air General Traveler Services at Washington Dulles International Airport since we began operations there five years ago. While many of our Greeters are former airline employees, Janet boasts a different background in hospitality; she offers support at the Dulles Airport USO lounge and prior to that worked in government and in schools. Rounding out her experience in customer service is her prior involvement in the restaurant business.
A Greeter is involved in more than the face-to-face contact with a client. From the time our Greeters confirm an event they begin checking flight schedules, contacting ground transportation drivers and liaising with airline colleagues at the Transportation Security Administration as necessary. This collaboration is what Janet loves – a challenge in dealing with many moving parts to ensure the passenger has a seamless experience in the airport, whether departing for their destination, arriving back home from a journey or connecting to another flight.
Janet enjoys her time at the airport – calling it a “mini-city” – and appreciates getting to know other airport colleagues. She believes now is a good time to travel, with multiple guidances in place to protect passengers. There are hand sanitizer stations throughout the airports, masks are mandatory and airlines are cleaning airplanes better than they ever have! Janet remains confident that travel is safe if passengers use common sense. “It’s good to get out,” she says. “Go on vacation, bring wipes and sanitizers, and enjoy!
Air General Greeters carry amenities to protect their passengers from COVID-19 – sanitizing wipes, foot socks in case passengers have to remove their shoes at the TSA checkpoint and disposable bags to protect briefcases, purses and pocket items that must be placed in the security bins prior to boarding.
For visitors to the DC/Virginia area, Janet suggests getting out to see the countryside. Visit Leesburg, VA for antique shopping and restaurants and the Salamander Resort & Spa in Middleburg, VA. Air General Greeters can make arrangements for you, and accompany you around town to assist with shopping and reservations and setting up tour guides.
Let Air General Traveler Services Greeters help you travel as safely and hygienically as possible! Contact us to arrange dedicated and personalized traveler assistance.
Air General Greeters are in full compliance with all Covid-19 safety guidance. Our air and land travel concierge agents wear masks, follow health, hygiene and distancing protocols and scope out amenities in advance of passenger arrival at the airport or train station. We provide passengers with meet and greet travel concierge services for a “touchless experience” to the extent possible.