BUSINESS HOURS
Our office hours are listed below; coverage is extended every day as necessary so that a coordinator is always available to assist the Greeter while there is a service in progress.
Monday-Friday: 6:00 AM to 10:00 PM Eastern Time
Saturday: 8:00 AM to 10:00 PM Eastern Time
Sunday: 8:00 AM to 7:00 PM Eastern Time
Modified office hours and/or closings may apply for the following national U.S. holidays: New Year’s Day, President’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Terms & Conditions
Air General Traveler Services records customers’ personal data for the exclusive purpose of providing our bespoke services. By booking services with Air General, customers consent to Air General’s use of such personal data. Air General Traveler Services makes every attempt to maintain the privacy of each customer’s personal data at the highest levels and informs all third-parties arranged by Air General Traveler Services to maintain the confidentiality of each customer’s personal data.
Air General Traveler Services is an independent contractor.
Pricing: Air General Traveler Services pricing includes up to four (4) passengers for up to three (3) hours of service. Each passenger in excess of four (4) will be charged an additional fee, as well as any hours exceeding three. For specific pricing details, please consult with our reservation desk. We reserve the right to amend our pricing at any time without prior notice.
Children age two (2) and older will be considered as part of the four (4) persons permitted under the basic event price.
Bookings: When you book a service with Air General Traveler Services, you will receive a confirmation email containing all relevant booking details. It is the responsibility of either the booking agent or the passenger to verify this information. If you notice any errors or omissions, please inform us right away. Please note that if a service is missed due to incomplete, incorrect, or missing information, this will not qualify you for a refund. Any requests for full or partial refunds will be assessed individually.
Bookings are received either via our website www.airgeneraltraveler.com, via e-mail to our reservations office [email protected], or via telephone on 844-377-9674.Bookings are acknowledged by Air General Traveler Services when received, and confirmed with a Greeter as quickly as possible.
A single change to a confirmed booking is allowed whether it’s Inside or outside of the cancellation period. However, any additional changes will result in a change fee being applied. All amendments and cancellation notices must be received in writing via email at [email protected]. Confirmation of cancellation must receive from Air General staff confirming the amendment or cancellation to be considered received.
Any changes or cancellations received outside of normal business hours will be addressed the next business morning and may be fully billable.
SPOT TIME FOR ARRIVALS or CONNECTIONS: Service begins one hour prior to the passengers scheduled time of arrival (STA).
Meets with more than five passengers, requires two greeters.
For all Meet and Greets, a local number is required. If a passenger opts not to share their mobile number or provides the contact number for someone other than the traveling passenger (e.g., personal assistant, family member or friend) passenger in the event of a missed meet, and full charges may be applicable if the passenger is missed.
Baggage: Passengers must ensure that Air General is given an accurate baggage count 18 hours prior to the travel date. Passengers will be charged applicable service fees for excess unannounced bags in addition to porter fees. As a consequence of COVID-19, many airports are still facing a shortage of available skycaps/porters. If our Greeter needs to act as a baggage handler additional fee will apply. Air General is not responsible for lost, misplaced, or items of value, including checked and carry-on luggage. For further details, please contact our reservation desk.
No Greeter will take possession of any personal belongings unless the client(s) are present. Air General Traveler Services and our Greeters will make every effort to help with filing the required paperwork in case customers’ luggage or belongings are left onboard the aircraft, at the airport, on the train, at the train station, or at any other transportation mode arranged by Air General Traveler Services.
Signage: Air General Traveler Services Greeters will hold signage with arriving passengers’ names at the exit of the aircraft jet bridge at BOS and DFW. Otherwise, the passenger will be met in the arrivals hall. The passenger must identify themselves to the Greeter. Failure to do so may result in a no-show and total charges will still apply.
US Customs and Immigration Due to CBP regulations, with exception to BOS and DFW, our Greeters are not permitted access to the secured area of Customs. The International meet will begin at the exit of Customs. At BOS and DFW, while the greeter is able to escort the passenger through the customs process, the greeter is not permitted to approach the CBP officer and are unable to touch/carry any passenger baggage but can provide limited assistance where applicable. The greeter may only provide a fast-track opportunity for customers with Global Entry, or access through another similar program.
TRANSPORTATION: Local ground transportation is required for all departures and arrivals, and it is the responsibility of the passenger to ensure that Air General has the necessary without reminders. If transportation information is not received with sufficient notice and passengers are missed, Passenger assumes responsibility for any missed Meet and full charges will apply.
If passenger(s) are responsible for their own transportation, they must make themselves available by phone within sufficient time prior to flight departure/arrival. Should Greeter not be able to contact the passenger and the passenger is missed, Passenger assumes responsibility for any missed Meet and services are not eligible for refund.
If only one Greeter is assigned to a departing party that arrives curbside in multiple vehicles, the Greeter must wait for all vehicles before accompanying all passengers together into the terminal to avoid extra charges. However, if any member of the group insists that the Greeter start service before the rest of the travelers arrive, and the Greeter has to return curbside for the remaining passengers, each time the Greeter clears security, it will be considered a separate service and will be billed accordingly.
Greeter availability: Our Greeters are available to assist two hours prior to domestic arrivals or departures, and three hours prior to international arrivals or departures. Greeters will be on site one hour prior to an arrival and at the time agreed with the passenger in advance for the departure. Greeter contact details are provided in order to coordinate services on the day of travel only. Contacting Greeters outside of the service time agreement is strictly prohibited, as is contacting Greeters for new booking arrangements or changes to an existing booking. Arriving early to the airport for a departure meet does not constitute a service failure on the part of Air General if the greeter is not available until the original allocated time.
As a standard practice, Greeters remain with the passenger at the departure gate until the flight has pushed back from the gate, unless other arrangements are made clear by the booking agency or client(s).
Group rates are available upon request. Short call: are Meets requested prior to 24 hours before the service begins. The service commences one hour prior to the passenger’s arrival.
Once a Greeter is confirmed for a short call the service, the service is considered fully billable and will be charged in full if canceled.
INBOUND FLIGHT GATE ASSIGNMENTS: Air General will make every effort to monitor inbound flights for gate assignments, but in rare instances, the aircraft may have a last-minute gate change with no advance notice. When this happens, Greeters do their very best to meet passengers at the newly assigned gate prior to their disembarking but cannot be held responsible.
By utilizing the services of Air General each passenger acknowledges and agrees that Air General, its employees, agents and/or subcontractors shall not be liable for any consequential, special or exemplary damages of any kind, for any reason, and expressly stipulates that the maximum amount of any claim or damages recoverable from Air General, its employees, agents and/or subcontractors, shall not exceed the amount that passenger has paid to Air General for such services.
Air General Traveler Services assumes no responsibility for customers’ luggage or belongings. Greeter are unable to take possession of any personal belongings unless the client(s) or personal representative for the passenger is present. Air General Traveler Services shall use its best efforts to assist in reclaiming the customers’ luggage or belongings left onboard the aircraft, at the airport, on the train, at the train station, or at any other mode of transportation arranged by Air General Traveler Services.
Air General Traveler Services is not responsible for any issues caused by flight delays, cancellations, inclement weather, or any other reason beyond the control of Air General Travel Services. Air General assumes no responsibility for the reliability of ground transportation provided if not arranged by our office; however, we will make every effort to reconfirm arrangements and liaise with ground transportation companies on the passenger’s behalf.
Passengers and their Greeters must abide by the federal, state and local rules governing each airport. Air General Traveler Services assumes no responsibility for passenger behavior or incorrect documentation.
Bookings are received either via our website www.airgeneraltraveler.com, via e-mail to our reservations office [email protected], or via telephone on 844-377-9674. Bookings are acknowledged by Air General Traveler Services when received, and confirmed with Greeter as quickly as possible.
For further information, please contact: [email protected].
ADDITIONAL SURCHARGES include, but are not limited to:
a. Select airports may impose a non-refundable booking fee. Fees will be conveyed at the time of booking.
b. Amendments to the itinerary after the original quote.
c. Multiple changes to a confirmed booking whether inside or outside of the cancellation time frame.
d. Multiple cars arriving separately for an arrival or departure Meet.
e. Added services requested by client the day of the Meet.
f. Additional passengers not listed on the original booking. It is the booking agent’s responsibility to notify our office of any additional passengers. Should there be any additional passengers traveling that are not on the original request, AGENCY reserves the right to charge accordingly.
g. Airline or third-party airport lounge access day passes.
h. Meets between 10PM to 8AM are subject to a night differential fee of $80.
i. Out of pocket expenses (e.g., skycap, porters, wheelchair attendants, etc.).
j. Bookings for travel dates on major holidays, bank holidays, weekends, or other national and international events. Such examples include, but are not limited to: New Year’s New Year’s Day, Easter, Memorial Day, Independence Day, Thanksgiving, and Christmas.
If wheelchair assistance is required, we ask that the passenger reach out directly to your airline carrier to confirm this service. Please note greeters are not authorized to push wheelchairs but if the wheelchair is noted in the passenger record, the greeter will confirm it is available when the passenger arrives. By utilizing the services of Air General each passenger acknowledges and agrees that Air General, its employees, agents and/or subcontractors shall not be liable for any consequential, special or exemplary damages of any kind, for any reason, and expressly stipulates that the maximum amount of any claim or damages recoverable from Air General, its employees, agents and/or subcontractors, shall not exceed the amount that passenger has paid to Air General for such services.
Any disputed charges must be reported within 24 hours of the service conclusion.
The use of drugs and consumption of alcohol are strictly prohibited by law. Any fines incurred will be the responsibility of the customer. In the event a client is suspected of such behavior, the greeter has the right to excuse themselves, and the service will still be fully billable. Air General reserves the right to remove Greeter and terminate the service without a refund in cases of blatant misconduct by the client(s) or if the client is combative.
By utilizing the services of Air General Traveler Services each passenger waives any and all claims against Air General, its employees, agents and/or subcontractors, unless such claim arises as a direct result of the gross negligence or willful misconduct of Air General, its employees, agents and/or subcontractors. Customer agrees to indemnify and hold harmless Air General, its employees, agents and/or subcontractors for any breach by Customer of this agreement.
By utilizing the services of Air General each passenger acknowledges and agrees that Air General, its employees, agents and/or subcontractors shall not be liable for any consequential, special or exemplary damages of any kind, for any reason, and expressly stipulates that the maximum amount of any claim or damages recoverable from Air General, its employees, agents and/or subcontractors, shall not exceed the amount that customer has paid to Air General for such services.
