Our front-line concierge professionals are selected using specialized criteria to ensure the highest levels of professionalism, integrity and customer service. Each individual brings a passion for service, the ability to identify and adapt to changing situations, and the experience needed to support client-specific travel needs with confidence and care.

Air General Traveler Services concierge professionals are experienced passenger service agents. Customers can be assured that they have completed the necessary screening, background checks and confidentiality requirements. At Air General Traveler Services, we challenge our team to continually differentiate themselves from other service providers by embracing our Standards of Excellence.

AGTS concierge professionals

Our Concierge Professionals Are

  • Professional, Confident & Timely
  • Courteous, Warm & Willing to Assist

  • Problem-Solvers

  • Adaptable to Changing Situations

  • Knowledgeable

  • Responsive to Special Needs

  • Passionate About Service

Personal touches, a welcoming smile and a friendly greeting. Information, advice and assistance. These are the signature elements of our concierge service.