Why should I choose Air General for my travel needs?
Many of our concierge professionals have decades of airline experience working at airports and looking after high-profile passengers who require assistance, anonymity and extra care. All receive security clearance which permits them access through the TSA security line so that we can accompany passengers directly to their departing gates. Our staff are trained to be discreet and empathetic and have excellent face-to-face skills. All team members understand how to best navigate the airport infrastructure and to provide the customer with the most expeditious method to travel through the airport seamlessly.
Many of our concierge professionals have decades of airline experience working at airports and looking after high-profile passengers who require assistance, anonymity and extra care. All receive security clearance which permits them access through the TSA security line so that we can accompany passengers directly to their departing gates. Our staff are trained to be discreet and empathetic and have excellent face-to-face skills. All team members understand how to best navigate the airport infrastructure and to provide the customer with the most expeditious method to travel through the airport seamlessly.
How many travelers are permitted per booking?
We charge a standard fee for a party of four, and an additional fee per person over four in the group.
The standard event takes up to three hours; an additional hourly rate applies for events that last longer than three hours.
We charge a standard fee for a party of four, and an additional fee per person over four in the group.
The standard event takes up to three hours; an additional hourly rate applies for events that last longer than three hours.
Can you arrange for a porter?
We will assist with your carry-on luggage and arrange for a porter or skycap for your checked luggage if necessary. Please let our booking agent know how many pieces of luggage you intend to be traveling with when booking the event. Please be advised that additional porter fees may apply if you travel with more than two (2) bags.
We will assist with your carry-on luggage and arrange for a porter or skycap for your checked luggage if necessary. Please let our booking agent know how many pieces of luggage you intend to be traveling with when booking the event. Please be advised that additional porter fees may apply if you travel with more than two (2) bags.
How will I know if my booking is confirmed?
You will receive email confirmation containing the details of your event. If you need to modify the details, please notify us immediately at 844-377-9674.
You will receive email confirmation containing the details of your event. If you need to modify the details, please notify us immediately at 844-377-9674.
What if I don’t see my destination listed in the cities you serve?
If you don’t see your destination listed, please don’t hesitate to contact us and we will do our very best to accommodate your request.
Can you assist me with the check-in process?
If you provide your full travel itinerary, we can check you in before arrival and meet you curbside with your boarding pass in hand. If you have not confirmed your flight details at the time of booking, we can escort you to the check-in counter upon arrival and our concierge will ensure you receive assistance with the check-in process.
If you provide your full travel itinerary, we can check you in before arrival and meet you curbside with your boarding pass in hand. If you have not confirmed your flight details at the time of booking, we can escort you to the check-in counter upon arrival and our concierge will ensure you receive assistance with the check-in process.
Can you arrange for a electric cart?
Mobile carts are typically available on a first-come, first-served basis. When possible, your concierge will assist in arranging one. Please advise us at the time of booking if a cart will be needed, and every effort will be made to accommodate your request.
Mobile carts are typically available on a first-come, first-served basis. When possible, your concierge will assist in arranging one. Please advise us at the time of booking if a cart will be needed, and every effort will be made to accommodate your request.
Can you arrange for a wheelchair?
Wheelchair assistance is provided by the airlines and some railway stations and cruise lines. Please let your airline know if you need a wheelchair. Our concierge will ensure these arrangements are in place before meeting you.
Wheelchair assistance is provided by the airlines and some railway stations and cruise lines. Please let your airline know if you need a wheelchair. Our concierge will ensure these arrangements are in place before meeting you.
Do you monitor my flight?
Yes, whether you are departing or arriving, we are constantly monitoring your flight. In the event of a delay or cancellation, you will be promptly notified and offered possible alternatives.
Yes, whether you are departing or arriving, we are constantly monitoring your flight. In the event of a delay or cancellation, you will be promptly notified and offered possible alternatives.
Can you meet me at the gate upon arrival from an international destination?
At select airports where Air General Traveler Services operates, such as Boston Logan International Airport (BOS) and Dallas Fort Worth International Airport (DFW), our concierges may be able to meet clients at the gate and assist them through the arrival process, where permitted.
At other airports we serve, our concierges can meet you at the domestic arrival gate or assist you through TSA security procedures for departing international and domestic flights. Please note that we are not permitted access to U.S. Customs areas.
When you arrive on an international flight, your concierge will meet you at the exit of U.S. Customs and escort you to your waiting vehicle, your next flight, or your requested destination within the airport.
At select airports where Air General Traveler Services operates, such as Boston Logan International Airport (BOS) and Dallas Fort Worth International Airport (DFW), our concierges may be able to meet clients at the gate and assist them through the arrival process, where permitted.
At other airports we serve, our concierges can meet you at the domestic arrival gate or assist you through TSA security procedures for departing international and domestic flights. Please note that we are not permitted access to U.S. Customs areas.
When you arrive on an international flight, your concierge will meet you at the exit of U.S. Customs and escort you to your waiting vehicle, your next flight, or your requested destination within the airport.
Can you meet me at the gate upon arrival from a domestic location?
Yes, we will meet you upon disembarking the aircraft in the gate area.
Yes, we will meet you upon disembarking the aircraft in the gate area.
How will I identify my concierge upon arrival at the terminal for a departing flight?
Your concierge will coordinate with you or your private driver beforehand to confirm the meeting location. If we have your cell phone number, we can also send you a photograph of your concierge.
At most airports, you will be met curbside in front of the terminal.
Your concierge will coordinate with you or your private driver beforehand to confirm the meeting location. If we have your cell phone number, we can also send you a photograph of your concierge.
At most airports, you will be met curbside in front of the terminal.
Can you assist me to the gate for departing domestic and international flights?
Yes, once we have assisted you with the check-in process, you will be expedited through security screening and escorted to the gate area. We will remain in the gate area until you have boarded and your flight has departed the gate.
Yes, once we have assisted you with the check-in process, you will be expedited through security screening and escorted to the gate area. We will remain in the gate area until you have boarded and your flight has departed the gate.
What if I am unable to locate my concierge?
We will provide you with the contact details for your concierge. If you are still unable to make contact, please call our reservations/dispatch office at 844-377-9674.
We will provide you with the contact details for your concierge. If you are still unable to make contact, please call our reservations/dispatch office at 844-377-9674.
Can you provide lounge access?
In some cases lounge access comes with your ticket, depending upon the class of travel you have purchased or your club membership. We can arrange and pay for lounge access if this is not the case and charge you back for this cost. Our concierge will escort you to the lounge of your choice. Your admission will be dependent on your private lounge membership.
In some cases lounge access comes with your ticket, depending upon the class of travel you have purchased or your club membership. We can arrange and pay for lounge access if this is not the case and charge you back for this cost. Our concierge will escort you to the lounge of your choice. Your admission will be dependent on your private lounge membership.
Can you arrange transportation and hotels?
We can refer you to our resources page for ground transportation and hotel options. Resources
We can refer you to our resources page for ground transportation and hotel options. Resources
What is your cancellation policy?
If you cancel within 18 hours you may be subject to a full or partial charge.
If you cancel within 18 hours you may be subject to a full or partial charge.
Is gratuity included in the service fee or required?
Gratuity is not included in your service fee; although appreciated, it is never required.
Gratuity is not included in your service fee; although appreciated, it is never required.
What age are children free?
Children under 2 years of age are free of charge.
Children under 2 years of age are free of charge.
Can you assist children traveling alone?
Each airline has different age requirements for unaccompanied minors. It’s best to check first with the specific airline. To book a Greeter for your young traveler, please contact Air General directly.
Each airline has different age requirements for unaccompanied minors. It’s best to check first with the specific airline. To book a Greeter for your young traveler, please contact Air General directly.
What foreign languages do your concierges speak?
Our concierges speak a variety of languages. Please contact us regarding any specific language request.
Our concierges speak a variety of languages. Please contact us regarding any specific language request.
Do you have affiliates in cities in which Air General does not operate?
Yes, we do and we can make all the arrangements.
Yes, we do and we can make all the arrangements.
Can you customize arrangements for large groups?
Yes, we frequently do so; please provide all details, and our reservations office will call you to ensure all group needs are met.
Yes, we frequently do so; please provide all details, and our reservations office will call you to ensure all group needs are met.
Does Air General Traveler Services provide concierge services at locations other than airports?
We do indeed meet our travelers at railway stations and cruise terminals.
We do indeed meet our travelers at railway stations and cruise terminals.
