Terms & Conditions

Air General Traveler Services records customers’ personal data for the exclusive purpose of providing our bespoke services. By booking services with Air General, customers consent to Air General’s use of such personal data. Air General Traveler Services makes every attempt to maintain the privacy of each customer’s personal data at the highest levels and informs all third-parties arranged by Air General Traveler Services to maintain the confidentiality of each customer’s personal data.

Air General Traveler Services is an independent contractor.

Air General Traveler Services pricing includes up to four (4) passengers for up to three (3) hours of service. Each passenger in excess of four (4) will be charged an additional fee. Each hour over three hours will also be charged an additional fee. Please refer to our price sheet for details. We reserve the right to amend our pricing at any time with appropriate advance notice.

Children age two (2) and older will be considered as part of the four (4) persons permitted under the basic event price.

When a service is booked with Air General Traveler Services, a confirmation e/mail will be sent with all booking details. The booking agent or the passenger must check these details and advise us immediately if there are any errors or omissions.

Our Greeters are available to assist two hours prior to domestic arrivals or departures, and three hours prior to international arrivals or departures. Greeters will be on site one hour prior to an arrival and at the time agreed with the customer in advance for the departure. Greeter contact details are provided in order to coordinate services on the day of travel only. Please do not contact our Greeters outside of these hours; our reservations desk is available for assistance.

Passengers are required to provide a mobile contact number for communicating location information, parking for ground transportation, etc.

In order for us to provide the best service possible, customers must inform our reservations desk sufficiently in advance with the number of pieces of luggage for each customer. In the absence of porters at the terminal, our Greeters will rent a cart and handle the bags with the assistance of the passenger, if necessary. Our Greeters may not lift bags which weigh in excess of 50 pounds. Fees of between $7 and $10 per bag plus the cost of the cart rental will apply depending upon the size of each bag. Porter fees are not included in the basic service fee; the passenger will be responsible for such fees.

Airport fees, where required by the applicable Airport Authority for the services performed hereunder will be charged to customers without mark-up.

All services are subject to availability and shall be confirmed in writing to the customer or agency.

Air General Traveler Services Greeters will hold signage with arriving passengers’ names at the exit of the aircraft jetbridge or at the exit of US Customs. The passenger must identify themselves to the Greeter. Failure to do so may result in a no-show and total charges will still apply.

Departing passengers must plan to arrive at the airport in sufficient time to accomplish all airport formalities; this information can be found on the airline websites, or we can provide advice. We cannot be responsible if late arriving passengers miss their flight.

If only one Greeter is engaged for a departing party arriving curbside in multiple vehicles, the Greeter must wait for all vehicles prior to accompanying all passengers together into the terminal.

As a standard practice, Greeters remain with the passenger at the departure gate until the flight has pushed back from the gate, unless other arrangements are made.

Group rates are available upon request.

A minimum of eighteen (18) hours advance written notice is required to cancel domestic and international services without charge. Any changes or cancellations received outside of normal business hours will be addressed the next business morning and are not guaranteed until confirmed in writing to the customer.

In certain cases in which delays or cancellations are caused by factors beyond the control of the customer or of Air General Traveler Services, a refund or partial refund may be given at our discretion but is not guaranteed.

US Customs and Immigration do not permit expedited international arrival service without sufficient advance notice and all such service requests are subject to the prior approval of US Customs and Immigration. In Boston and Dallas-Fort Worth our Greeters are allowed to meet international arriving customers at their gate and escort them through the arrival formalities. In all other airports, our Greeters may only meet international arriving customers at the exit of Customs.

Our Greeters request assistance from the local airline staff with international arrivals, but this assistance from the airline is not always available.

By utilizing the services of Air General Traveler Services each passenger waives any and all claims against Air General, its employees, agents and/or subcontractors, unless such claim arises as a direct result of the gross negligence or willful misconduct of Air General, its employees, agents and/or subcontractors. Customer agrees to indemnify and hold harmless Air General, its employees, agents and/or subcontractors for any breach by Customer of this agreement.

By utilizing the services of Air General each passenger acknowledges and agrees that Air General, its employees, agents and/or subcontractors shall not be liable for any consequential, special or exemplary damages of any kind, for any reason, and expressly stipulates that the maximum amount of any claim or damages recoverable from Air General, its employees, agents and/or subcontractors, shall not exceed the amount that customer has paid to Air General for such services.

Air General Traveler Services assumes no responsibility for customers’ luggage or belongings. Air General Traveler Services shall use its best efforts to reclaim any of customers’ luggage or belongings left onboard the aircraft, at the airport, on the train, at the train station, or at any other mode of transportation arranged by Air General Traveler Services.

Air General Traveler Services is not responsible for any issues caused by flight delays, cancellations, inclement weather, or any other reason beyond the control of Air General Travel Services. We assume no responsibility for the reliability of ground transportation, however we will make every effort to reconfirm arrangements and liaise with ground transportation companies on customers’ behalf.

Customers and their Greeters must abide by the federal, state and local rules governing each airport. Air General Traveler Services assumes no responsibility for customer behavior or incorrect documentation. Air General Traveler Services Greeters are employees of Air General, possess all necessary airport-issued ID badges, have undergone appropriate background checks and have been trained to the highest standards of Air General Traveler Services. Greeters shall be dressed in professional attire, display an Air General Travel Services identification badge and lanyard and shall greet customers with an electronic message board or paper sign displaying the customer’s name or chosen alias.

Greeter contact details are provided in order to expedite the meeting between both parties. Greeters must not be contacted directly outside of service hours. Please contact our reservations desk if you need additional information or have questions. New bookings or changes to existing bookings must be handled through our reservations desk and not directly with the Greeter.

If requested and subject to applicable law, Air General Traveler Services can arrange for security services at airports, train stations and through to the final destination of each customer. Air General Traveler Services works with various personal security companies and can facilitate such services to meet a customer’s needs.

Bookings are received either via our website www.airgeneraltraveler.com, via e-mail to our reservations office vip@airgeneral.com, or via telephone on 844-377-9674.

Bookings are acknowledged by Air General Traveler Services when received, and confirmed with a Greeter as quickly as possible.

Our reservations desk hours are from Monday through Saturday, 8am to 10pm eastern standard time, and on Sunday from 8am to 7pm eastern standard time. However, we always remain open after hours if there is a service in progress in order to assist if required.

Payment for services is due within (10) days from the date of the service. Individual new customers may be asked for partial payment in advance to secure their reservation.

Any disputed charges must be reported within 24 hours of the service conclusion.

For further information, please contact: vip@airgeneral.com.

November 1, 2022