Terms & Conditions

Air General Traveler Services records customers’ personal data for the exclusive purpose of providing our bespoke services. By booking services with Air General, customers consent to Air General’s use of such personal data. Air General Traveler Services makes every attempt to maintain the privacy of each customer’s personal data at the highest levels and informs all third-parties arranged by Air General to maintain the confidentiality of each customer’s personal data at the highest levels.

Air General Traveler Services is an independent contractor.

Air General Traveler Services event pricing includes up to four (4) passengers for up to three (3) hours of service. Each passenger in excess of four (4) will be charged an additional fee. We reserve the right to amend our pricing at any time with appropriate advance notice.

Children age two (2) and older will be considered as part of the four (4) persons permitted under the basic event price.

For an event which lasts more than three (3) hours, an additional hourly fee will be assessed.
Requests for greeter assistance received within eight (8) hours (six (6) hours at EWR) or less of the arrival or departure time will incur an additional fee.
Assistance for Young Persons (passengers 12-16 years of age) traveling without an adult 18 years of age or older, will be charged an additional fee.
Late night (after 10:00PM local time) and early morning (before 08:00AM local time) events and events on national holidays may also incur an additional fee.
In order to provide the best service possible, customers should inform Air General, sufficiently in advance, with the number of pieces of luggage for each customer. In the event that a Porter is necessary to sufficiently handle customers’ luggage, Porter fees will be an additional fee to customer.

In the event that Porter Service is not available, our Greeters will assist the customer with a reasonable amount of luggage. For the safety of our Greeters, Greeter assistance is limited to 70 pounds of luggage. When available, our Greeter may rent a luggage cart, the cost of which shall be expensed to the customer.

Airport fees, where required by the applicable Airport Authority, Airport Fees for the services performed hereunder will be charged to customers without mark-up.

All services are subject to availability and shall be confirmed in writing to customer.
   Group rates are available upon request.

A minimum of eighteen (18) hours advance written notice is required to cancel domestic and international services without charge. Any changes or cancellations received outside of normal business hours will be addressed the next business morning, are not guaranteed until confirmed in a writing to the customer, and may result in a cancellation fee of up to 100% if not canceled within eighteen (18) hours of the event time.
 
US Customs and Immigration do not permit expedited international arrival service without sufficient advance notice and all such service requests are subject to the prior approval of US Customs and Immigration.

Our Greeters at times request assistance from the local airline staff with international arrivals, but this is not a guaranteed part of our service.

By utilizing the services of Air General each passenger waives any and all claims against Air General, its employees, agents and/or subcontractors, unless such claim arises as a direct result of the gross negligence or willful misconduct of Air General, its employees, agents and/or subcontractors. Customer agrees to indemnify and hold harmless Air General, its employees, agents and/or subcontractors for any breach by Customer of this agreement.

By utilizing the services of Air General each passenger acknowledges and agrees that Air General, its employees, agents and/or subcontractors, shall not be liable for any consequential, special, or exemplary damages or any kind, for any reason, and expressly stipulates that the maximum amount of any claim or damages recoverable from Air General, its employees, agents and/or subcontractors, shall not exceed the amount that customer has paid to Air General for such services.

Air General Traveler Services assumes no responsibility for customers’ luggage or belongings. Air General Traveler Services shall use its best efforts to reclaim any of customers’ luggage or belongings left onboard the aircraft, at the airport, the train, the train station, or any other mode of transportation arranged by Air General Traveler Services.

Air General Traveler Services is not responsible for any issues caused by flight delays, cancellations, inclement weather, or any other reason beyond the control of Air General Travel Services. We assume no responsibility for the reliability of ground transportation however we will make every effort to reconfirm arrangements and liaise with ground transportation companies on customers’ behalf.

Customers and their Greeters must abide by the federal, state, and local rules governing each airport. Air General Traveler Services assumes no responsibility for customer behavior or incorrect documentation. Air General Traveler Services Greeters are employees of Air General, possess all necessary airport-issued ID badges, have undergone appropriate background checks, and have been trained to Air General’s highest standards. Greeters shall be dressed in professional attire, display an Air General Travel Services identification badge and lanyard, and shall greet customers with an electronic message board or paper sign displaying the customers’ name or chosen alias.

Greeter contact details are provided in order to expedite the meeting between both parties. Greeters should not be contacted outside of service hours. Please contact our office if you need additional information or have questions.

If requested and subject to applicable law, Air General Traveler Services can arrange for security services, both armed and unarmed, at airports, train stations, and through to the final destination of each customer. Air General Traveler Services works with various personal security companies and can facilitate such services to meet a customers’ needs.

Bookings are received either via our website www.airgeneraltraveler.com, via e-mail to vip@airgeneral.com, or via telephone on 844-377-9674.

Bookings are acknowledged by Air General Traveler Services when received, and confirmed with a Greeter as quickly as possible.

Payment for services is due within (10) days from the date of the service. Individual new customers may be asked for partial payment in advance to secure their reservation.

For further information, please contact: vip@airgeneral.com.