News



How to Travel Safely in our New Environment

June 24, 2020

As air travel continues to resume in the U.S. and worldwide, Air General Traveler Services remains committed to providing a “touchless” experience for our passengers to the extent possible.

Although the FAA has not mandated the use of protective face coverings during flights, individual airlines are issuing guidelines for passengers. Some airlines such as American, United and Delta are now requiring passengers to wear face coverings during their flights. Certain airports are requiring that face masks be worn in the terminals, and the rules for going through TSA security have been adjusted to require less touching of document. Our Greeters will make every attempt to inform the passengers prior to their flights of any restrictions that are in place at their location.

We highly recommend to our passengers that they follow the Center for Disease Control guidance on travel.

This information is updated daily so we would advise that you check with your Air Carrier and the CDC immediately before commencing travel. Air General Greeters will wear face masks, report their health status prior to arriving at the airport or train station, and will provide hand sanitizers or guide you to hand sanitizer stations.

Let Air General Traveler Services Greeters help you travel as safely and hygienically as possible!  Contact us to arrange dedicated and personalized traveler assistance.

Air General Greeters are in full compliance with all Covid-19 safety guidance. Our air and land travel concierge agents wear masks, follow health, hygiene and distancing protocols and scope out amenities in advance of passenger arrival at the airport or train station. We provide passengers with meet and greet travel concierge services for a “touchless experience” to the extent possible.

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Resuming Summer Family Vacations

It’s that time of year again, the time for Summer Family Vacations! Allow Air General Traveler Services to assist in easing the stress of your travel this season, and start your family vacation off on the right foot by booking a personal Greeter. Our Meet and Greet service can help prepare you for the ever-changing airport experience. From coordinating your transportation, to locating the nearest pet relief areas for your four-legged family member, or assisting with social distancing and hygienre guidelines safely while at the airport or train station, our Greeters are highly skilled and trained to navigate many different situations with ease and proficiency. This experience is helpful for all ages. We provide special assistance for all types of travelers – young persons traveling unaccompanied, for seniors who might need extra help with baggage and for people with disabilities. Families with young children often need an extra hand or set of eyes when managing all the airport formalities. Our solution offers relief from the anxiety that comes with traveling.

As a mother myself, there are countless worries going through my mind at any given moment. There are even more when traveling with my young children. A greeter’s assistance provides calm and comfort where there otherwise might be anxiety and fear. A professional greeter is a great comfort in this new world we must work our way through. The caring and compassionate nature of Air General Greeters is just what I would be looking for to complete my luxurious vacation.

— Ane, Air General Reservationist
Mother of two very young childen!

 

Let Air General Traveler Services Greeters help you travel as safely and hygienically as possible!  Contact us to arrange dedicated and personalized traveler assistance.

Air General Greeters are in full compliance with all Covid-19 safety guidance. Our air and land travel concierge agents wear masks, follow health, hygiene and distancing protocols and scope out amenities in advance of passenger arrival at the airport or train station. We provide passengers with meet and greet travel concierge services for a “touchless experience” to the extent possible.

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Let Us Help You Start Traveling Again

June 9, 2020

Air General Traveler Services provides Greeters at many airports and train stations across the USA. Our latest offering is at LaGuardia Airport Terminal B, which hosts American Airlines, United Airlines, Southwest Airlines and Air Canada. These airlines combine to help make LaGuardia Airport the busiest airport in the country without transatlantic service.
Over seven years ago our Meet and Greet concierge service launched at Newark Liberty International Airport in New Jersey and soon branched out to various airports on the East Coast and in Central USA. At airports including Chicago O’Hare International Airport (ORD), Dallas Fort Worth International Airport (DFW) and many others, we offer services to customers traveling on domestic and international flights. Our Greeters try to maintain a “touchless” concierge service to keep travelers safe as we escort them on their journey through the airport, assisting with check-in, baggage, shopping, security and lounges.

Air General Traveler Services Greeters provides support for all travelers, including those making a connection at the airport or train station. Whether you are flying on vacation or looking after new business dealings and new adventures, let our Greeters meet you for a seamless transportation process. Air General Greeters are able to provide a smooth transition from one flight to another, one terminal to another and even one airport to another or into town. Travelers needing extra assistance – from support with hand baggage, wheelchair assistance, even language translations – can rely on our Greeters with confidence.

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It’s a New Experience

We are proud of our Air General Greeters, most of whom were able to remain ready and able to provide Meet and Greet service at airports during the Covid-19 crisis.
Air travel is slowly returning and our team is prepared to provide outstanding service that is also safe and hygienic for everyone including themselves!

All Greeters are required to wear face masks; they must report their wellness via a series of questions prior to arriving for duty, and they are all required to take on-line training classes about best practices for social distancing and keeping customers safe while also keeping themselves safe.
Our Greeters are familiar with new airport amenities such as hand sanitizer stations, as well as new safety measures such as TSA practices of not requiring passengers to hand their boarding cards to a person. They know which concessions are open, what the new lounge hours are, and how to navigate the airport journey in as “touchless” a manner as possible.
We have relaxed our cancellation policies and reduced some fees as temporary measures for the time being.
It will not be business as usual for us! We are thinking outside the box and meeting these new challenges with vigor and determination!

Stay safe everyone – we are here for you!!

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A Big Apple Welcome 

March 3, 2020

Air General Traveler, the ground concierge Meet & Greet program we started six years ago, has launched its newest location – at New York’s LaGuardia Airport, Terminal B. The terminal currently serves Air Canada, American Airlines, Southwest Airlines and United Airlines and offers four lounges. The airport – including Terminal B – is undergoing a multi billion dollar redevelopment project. The new Terminal B, managed by LaGuardia Gateway Partners on behalf of The Port Authority of NY & NJ, is opening in phases with the main new departure terminal to open by May 2020; it will offer more retail, food and beverage and amenities. Travelers will walk above the aircraft using dual pedestrian bridges which connect the main part of the terminal to two island concourses. The bridges offer views of the Manhattan skyline.

LaGuardia Airport began as a publicity stunt in 1934. Then New York Mayor Fiorello La Guardia refused to deplane from a TWA flight from Pittsburgh to Newark, declaring that his ticket showed his destination as New York.  The press conference that followed, along with reporters onboard the plane, confirmed the time had come for a new, modern facility closer to Manhattan. In 1939 the airport opened as the New York Municipal Airport – LaGuardia Field, and in 1953 the name was officially shortened to LaGuardia Airport. The redevelopment of LaGuardia Airport involves transforming the airport into a unified airport with new terminals, an improved roadway system, new parking infrastructure and more. It is one of the most significant airport redevelopment projects in the United States in more than 20 years. In 2015, more than 28 million passengers used LaGuardia Airport, making it the premier business airport in the business capital of the U.S., the busiest airport in the country without non-stop service to Europe. LaGuardia Airport is a short drive into Manhattan and an easy commute to Long Island.

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