Terms & Conditions

Bookings must be received by Air General no later than two days before the scheduled arrival or departure service.
Customers are responsible for providing the correct flight and personal details at the time of booking.
The booking becomes legally binding upon receipt of the order confirmation from Air General. The confirmation will be sent by e/mail.

Payment must be received at least two days prior to the event.
Air General must be notified immediately in writing about any necessary corrections, changes or enhancements to the offered VIP services (arrival or departure times, number of passengers in party, etc).
Air General reserves the right to adjust the rate based upon last minute incidentals such as porter fees, lounge access, food or beverages, etc.

Cancellation must be made more than 24 hours domestically and 48 hours internationally to receive a refund. To cancel you must send an e/mail to VIP@AirGeneralTraveler.com. Please be certain to include your full name, city and date of travel in the subject line of the e/mail.